1. Managing risk is an essential part of which processes?
A. Problem Management and Capacity Management
B. Availability Management and Service Level Management
C. IT Service Continuity Management and Financial Management for IT Services
D. IT Service Continuity Management and Availability Management
Answer: D
2. Which of the following is Availability Management responsible for?
A. ensuring the reliability of components will carry out a required function under certain conditions over a certain period
B. managing the negotiations with the customer with regard to availability
C. Demand Management
D. delivering information on Service Levels to clients to determine the availability percentage
Answer: A
3. One of the activities of Capacity Management involves making evaluations and predictions regarding the hardware that is required to run a new or modified application. The predictions include data about the performance levels that can be expected, the requisite hardware and the costs. Which of the activities of Capacity Management is responsible for this?
A. Application Sizing
B. Capacity Planning
C. Monitoring
D. Tuning
Answer: A
4. Which process includes developing a recovery plan?
A. IT Service Continuity Management
B. Problem Management
C. Capacity Management
D. Availability Management
Answer: A
5. How does Problem Management differ from Incident Management?
A. Incident Management focuses on registration and Problem Management does not.
B. Problem Management focuses on restoration of service and Incident Management focuses on finding the cause.
C. Incident Management focuses on restoration of service and Problem Management focuses on finding the cause.
D. Problem Management generates reports and Incident Management does not.
Answer: C
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