1. The consideration of business outcomes and value creation are principles of which part of the Service
Lifecycle?
A. Continual Service Improvement
B. Service Strategy
C. Service Design
D. Service Transition
Answer: B
2. Which process is responsible for recording the current details, status, interfaces and dependencies of all
services that are being run or being prepared to run in the live environment?
A. Service Level Management
B. Service Catalogue Management
C. Demand Management
D. Service Transition
Answer: B
3. Which of the following is NOT an example of a Service Provider Type?
A. Internal service provider
B. External service provider
C. Third-party provider
D. Shared services unit
Answer: C
4. Which of the following BEST describes ‘Partners’ in the phrase “People, Processes, Products and
Partners”?
A. Suppliers, manufacturers and vendors
B. Customers
C. Internal departments
D. The Facilities Management function
Answer: A
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