Nortel Contact Center Rls. 7.0 Technical Support
Exam Number/Code : 920-173
Exam Name : Nortel Contact Center Rls. 7.0 Technical Support
Questions and Answers : 60 Q&As
Update Time: 2010-02-10
920-173 Price: $ 122.00
920-173 Exam Objectives
Network Skill-Based Routing
Given a scenario, determine the requirements for a Contact Center deployment that supports network skill-based routing and communication.
920-173 Exam Describe the communication of Contact Center sites and the NCC across the CLAN and WAN that supports network skilled-based routing.
Network Control Center (NCC) Configuration
Given a scenario, determine how to add, configure, and manage Contact Center sites from the NCC.
Given a scenario, determine how to add, configure, and manage network skillsets from the NCC.
920-173 Exam Distinguish between the functions of the network skillset routing method and networking method configuration options.
Configure networking skillsets.
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